FAQ
Lunabet’s FAQ is designed to get you playing with confidence. Whether you’re new to online casinos or you’ve logged plenty of spins, these three short paragraphs explain what this page covers and how to use it. You’ll find clear answers about account setup, deposits and withdrawals, bonus rules, verification steps, and where to reach support — everything organized so you can find what matters fast. For quick navigation, this resource is available for easy reference while you play.
We keep language direct and practical: each entry explains the process, typical timelines, and what you’ll need to provide. Where policies vary by promotion or payment method, we flag that and point you to the exact place the terms are shown during registration or when you claim an offer. Expect straight answers about the current Lunabet welcome offer (150% + 50 Free Spins), supported payment options like Visa and MasterCard, and the software powering many of our games.
Safety and fairness are covered in plain terms, too. You’ll read about identity checks, data protection basics, and responsible gambling tools so you feel secure from the first deposit to a big payout. If you don’t find what you need, live chat and email support are available — contact details appear below so you can get help without delay.
How do I create an account at Lunabet Casino?
Creating an account is fast. Click Register, enter your name, email, date of birth, and preferred currency (EUR), then verify your email. Provide accurate details to avoid delays during verification or withdrawals. During registration you’ll set a secure password and can opt into promotional messages. If you prefer, log in using the link at the top of the site. Need help while registering? Use live chat or email support@lunabet.com.
What is the current welcome bonus and how do I claim it?
Lunabet’s current welcome package offers 150% + 50 Free Spins. To claim it, register an account, make an eligible first deposit using one of the supported payment methods (Visa or MasterCard), and follow the prompts in the promotions area. Bonus funds and spins are subject to terms and wagering requirements shown on the bonus banner and during the claim process. Always review those terms before accepting to understand eligible games and contribution rates.
Are there any no-deposit bonus codes available?
No-deposit offers are not guaranteed and are released intermittently. When Lunabet runs a no-deposit promotion it will be announced in the promotions area and via account messages. If a code is required, it will be provided in the campaign details. If you don’t see a no-deposit offer, check promotions regularly or contact support@lunabet.com to ask about upcoming promotions.
What payment methods and currencies are supported?
Lunabet accepts major card payments including Visa and MasterCard. The primary currency is EUR. Available deposit and withdrawal options can vary by country; the cashier displays the methods available to your account. All transactions are processed through secure payment gateways and are subject to the casino’s verification policies and any limits set in your account.
How long do deposits and withdrawals take?
Deposits with Visa and MasterCard are typically instant, letting you start playing right away. Withdrawal times depend on the method and verification status: card payouts can take from a few business days up to a week after approval. Pending and processing times are shown in your account’s transaction history. To speed withdrawals, complete verification promptly and ensure your account details match your banking information.
What are wagering requirements and how do they work?
Wagering requirements determine how many times you must play through bonus funds before withdrawing them. For example, if a bonus requires 30x wagering and you receive €10 bonus, you must place €300 worth of eligible bets before a withdrawal of bonus-derived funds is permitted. Each promotion lists its specific wagering multiplier, eligible games, and contribution rates; review those terms when claiming a bonus.
Can I play on mobile devices?
Yes. Lunabet’s game library, including titles from Pragmatic Play, is optimized for mobile browsers and many games work natively on modern iOS and Android devices. There’s no mandatory app required; simply open the site in your mobile browser, log in, and play. If you experience layout or performance issues, clear your browser cache or update your OS and browser to the latest version.
Which game providers power Lunabet?
Lunabet features games from Pragmatic Play among its software partners, delivering a range of slots, table games, and live dealer options. Provider availability may change as new content is added; if you’re looking for a specific title or developer, use the site’s game search and filters or ask support to confirm availability.
Is Lunabet licensed and how does it protect my data?
Lunabet operates under applicable online gaming regulations and implements industry-standard protections to secure player data. Personal and financial information is handled according to privacy and security policies, and site traffic is encrypted using secure protocols. Game fairness is supported through reputable software providers; where applicable, independent audits and RNG certification details are published in the site’s legal or fairness sections.
What documents are needed for verification (KYC)?
To verify your account you may be asked for a government-issued ID (passport or driver’s license), a recent proof of address (utility bill or bank statement, typically dated within 3 months), and proof of payment if you used a card (a photo of the card’s front with middle digits masked, or a bank statement). Submit clear, legible copies through the secure upload area in your account. Verification typically completes within a few business days once all required documents are received.
How do I resolve technical issues or game crashes?
If a game freezes or a page won’t load, first refresh the browser and try a different browser or device. Clear your cache and ensure your connection is stable. If the problem persists, note the game name, time, and any error messages, then contact live chat or email support@lunabet.com with those details. If a wager was unsettled due to a technical fault, the team will investigate and apply adjustments according to site policies.
How can I contact customer support and get help quickly?
Support is available via live chat on the site for real-time assistance and by email at support@lunabet.com for detailed requests or document submission. Live chat is the fastest route for account, payment, or technical queries; email is useful when you need to attach documents or want a written record. Keep your account details handy when contacting support to speed up verification and resolution.
You’re ready to get started with confidence. Lunabet combines secure payments (Visa and MasterCard), a clear welcome package (150% + 50 Free Spins), and games from established providers like Pragmatic Play to deliver an engaging experience you can trust. Registration takes a few minutes, verification is straightforward, and support is on hand via live chat or support@lunabet.com whenever questions arise. Play responsibly: set deposit or session limits in your account settings if you want to manage your play, and use self-exclusion tools if needed. Sign up or log in now to claim available bonuses and try the games designed for desktop and mobile — enjoy safe, fair gameplay and the chance to win big today.