Terms and Conditions

Welcome to Lunabet Casino (“Lunabet,” “we,” “us,” or “our”). These conditions of use explain the main rules, rights, and responsibilities that apply when you access our website, create or use a player account, play games, make deposits or withdrawals, and take part in promotions.

By visiting the site, registering an account, depositing, or using any Lunabet service, you agree to follow these site terms. If you do not agree, please do not use the platform.

Your access, your agreement, and what these rules cover

These platform rules apply to:

• browsing and using the Lunabet website and mobile experience
• your player account (registration, verification, and security)
• gameplay, game results, and participation in promotions
• deposits, withdrawals, balances, and payment processing
• any related support and account services we provide

Some features (such as specific bonuses or payment options) may also have extra rules. Where additional rules apply, they are meant to work alongside these service terms.

Adults only: who may use Lunabet

Lunabet is intended for adults only. You must be at least the legal gambling age in your jurisdiction (and in any case not under 18) to create an account or play.

You are responsible for ensuring that:

• online gambling is legal where you are located
• you are allowed to access and use our services under local rules
• you do not use the platform from a location where access is restricted

We may restrict or refuse access in certain countries or regions, and availability can change over time due to legal, regulatory, or operational requirements.

Getting set up: account registration rules that protect players

To use paid features (such as depositing, wagering, and withdrawing), you need a player account. When registering, you agree that:

• the information you provide is accurate, complete, and kept up to date
• your account is registered in your own legal name
• you will not use someone else’s identity, payment method, or personal details
• you will only hold the number of accounts permitted by Lunabet (typically one per person/household/device environment, where relevant)

If we reasonably believe details are incorrect, incomplete, or misleading, we may request clarification, restrict certain account functions, or take other appropriate steps to protect the platform and players.

Verification checks (KYC): why we may ask for documents

To keep the platform safe and meet legal and security standards, Lunabet may request verification at any time. This can include confirming your:

• identity and age
• address and residency
• payment method ownership
• source of funds or other account-related details where required

Verification requests may be required before a withdrawal is approved, when account details change, or when activity triggers security reviews. If verification is not completed, some services (including withdrawals or bonus eligibility) may be limited until the review is finished.

Account security: you control your login and your activity

You are responsible for keeping your username, password, and any login or device access secure. Activity performed through your account is treated as authorized by you, unless we reasonably determine there has been a security breach on our side.

Your account is personal. It must not be:

• shared with anyone else (including friends or family)
• transferred, sold, or assigned
• used to place bets on behalf of another person

If you suspect unauthorized access, contact support as soon as possible so we can help secure the account.

Deposits, withdrawals, and balances: what to expect

Deposits and withdrawals are processed using available payment methods, which may vary by country, bank, or provider availability. Lunabet currently supports card options such as Visa and MasterCard, subject to local availability and provider rules.

Key points to keep expectations clear:

• processing times and limits can vary depending on the method used and verification status
• withdrawals may be reviewed before approval, including checks for security, fraud prevention, and compliance
• we may apply reasonable checks before processing transactions, including confirming payment method ownership
• balances shown in your account reflect activity recorded in our systems; if a display issue occurs, we may investigate and correct it fairly

Where required, you may need to complete a basic play-through of deposited funds before a withdrawal can be processed (for example, a 1x wagering requirement on deposits), to help prevent payment misuse.

Bonuses, free spins, and promos: extra rules apply

Promotions (including deposit matches and free spins) come with bonus terms that apply in addition to these account rules. Before you opt in, always read the specific promotion details shown on the offer.

Common bonus conditions may include:

• eligibility rules (new players only, country limitations, and payment method restrictions)
• time limits to claim or complete wagering
• wagering requirements and game contribution rates
• maximum bet limits while wagering (for example, a €5 maximum bet during wagering, where stated)
• maximum cashout rules and withdrawal limits linked to an offer
• the ability to forfeit a bonus to access withdrawable real-money funds (for “sticky” bonus formats)

As an example of how an offer may work on Lunabet, a welcome package may include a match bonus and free spins with:

• a minimum deposit (for example, €20)
• a wagering requirement (for example, 35x on bonus cash and 40x on free spin winnings)
• a validity window (for example, 10 days)
• game weighting rules (for example, non-jackpot slots contributing more than table or live games, and jackpot slots not contributing)

Some deposit methods may not qualify for bonuses (for example, Skrill or Neteller where stated in the offer rules). If bonus terms conflict with general site terms, the specific bonus rules for that promotion will apply for that promotion only.

Games and features: availability can change

We aim to provide a reliable experience, but game and service availability can depend on factors like your location, device, browser, operating system, provider updates, and maintenance schedules.

Lunabet may add, remove, suspend, or limit:

• specific games or game categories
• promotions or promotional mechanics
• features, limits, or account tools

This may happen for operational reasons, compliance requirements, or software/provider changes. We do not promise that every game, bonus, or feature will be available at all times or in all regions.

Fair play standards: what’s not allowed

To keep gameplay fair and protect players, you agree not to use the platform for unlawful, dishonest, or abusive activity. Prohibited behavior includes, for example:

• providing false or misleading information
• fraud, attempted fraud, or payment abuse (including improper chargebacks)
• collusion or coordinated play intended to gain an unfair advantage
• bonus abuse or tactics designed to reduce risk unfairly (such as opposite betting or similar low-risk exploitation patterns)
• attempting to manipulate games, services, promotions, or account systems
• using bots, scripts, automation tools, or unauthorized software
• letting another person access or use your account

We assess behavior based on the overall pattern and context, not just a single event, and we aim to handle reviews consistently and reasonably.

When we may limit services, suspend activity, or close an account

We may take protective action when we reasonably believe:

• these service terms or bonus terms have been breached
• verification is incomplete or information appears inconsistent
• account activity indicates potential misuse, fraud, or security risk
• we must act to meet legal or compliance obligations

Actions may include restricting certain functions (like withdrawals), pausing promotions, voiding bonus benefits linked to misuse, requesting additional checks, or closing an account. Where appropriate and lawful, we aim to explain the reason and the next steps needed to resolve the issue.

Errors and technical problems: how issues are handled

From time to time, technical issues can occur—such as interrupted sessions, game malfunctions, incorrect display of balances, bonus crediting mistakes, or pricing/settlement errors.

If an obvious error occurs, Lunabet may correct it and address the impact in a fair and reasonable way. This can include:

• correcting account balances affected by a technical or display mistake
• voiding bets or game rounds impacted by a confirmed malfunction
• correcting promotional crediting when an offer was applied incorrectly due to an error

If you believe something is wrong, contact support promptly with relevant details (time, game/provider, screenshots if available).

Responsible play and player protection

Gambling should be treated as entertainment, not as a way to make money. If playing stops being enjoyable, it’s a sign to pause and use support tools.

Lunabet may provide responsible gaming features such as limits or self-exclusion options. You can also find guidance on our internal responsible play resources at responsible gaming.

Our content and software: intellectual property basics

The Lunabet website, design, branding, logos, text, software elements, and other original materials are owned by Lunabet or used under license. You may not copy, reproduce, publish, distribute, reverse engineer, or commercially exploit site content without written permission, except where allowed by law for personal, non-commercial use.

Third-party providers and linked services

Some parts of the platform are powered by third parties, including game studios and payment/technical providers. For example, certain titles may be provided by Pragmatic Play. These services may be subject to provider availability, maintenance, and operational limits.

If the site includes links to third-party websites or services, they are provided for convenience. We do not control those external sites and cannot guarantee their availability or content.

Limits of responsibility: what Lunabet can and can’t cover

Lunabet is not responsible for losses or damages caused by circumstances outside our reasonable control, including:

• interruptions due to maintenance, provider outages, or network issues
• device incompatibility, unsupported browsers, or user configuration problems
• user error (such as entering incorrect payment details)
• third-party payment failures or delays
• events such as natural disasters, legal restrictions, or other force majeure situations
• misuse of the service or breaches of these platform rules

Nothing in these site terms limits rights that cannot be limited under applicable law.

Services provided “as available”: no constant-access promise

The website, games, and services are provided on an “as is” and “as available” basis. We work to keep the platform running smoothly, but we cannot guarantee uninterrupted access, constant availability of every feature, or error-free operation at all times.

Updates to these conditions of use

Lunabet may update these terms and conditions from time to time to reflect changes in services, security practices, or legal/compliance requirements. The most recent version published on this page applies from the date it is posted, unless we state otherwise.

We encourage you to review the site terms periodically, especially before depositing or joining a new promotion.

Other important policies you may need to read

These service terms should be read alongside other relevant platform policies, which may include:

• Privacy Policy
• Cookie Policy
• Bonus Terms
• AML/KYC Policy
• responsible gaming resources

Contact Lunabet support

If you have questions about these account rules, your eligibility, verification, payments, or promotions, contact our support team through the official channels. You can reach us by email at support@lunabet1.com. Live chat may also be available on the site depending on service hours.

By continuing to use Lunabet, you’re confirming that you understand these platform rules and agree to follow them—helping keep gameplay fair, secure, and clear for everyone using the service.