Support

Need an answer right now? Lunabet’s support team is available 24/7 to handle account questions, payment checks, bonus queries, and gameplay issues. Our approach is personal and direct: real people who know the platform, the payment rails (MasterCard and Visa), and how promotions like the 150% + 50 Free Spins are applied. Expect courteous, clear guidance every time you reach out.

Live chat — immediate, human help

Live chat is the quickest route for troubleshooting and time-sensitive matters. Typical response time: under 2 minutes during peak hours and only slightly longer overnight. Use chat to report a stuck spin, confirm a deposit, or get step-by-step help activating a bonus — agents will walk you through the process and escalate when needed.

Email support — detailed help when you need it

For issues that require more documentation, contact support@lunabet.com. Typical response time: within 24 hours, often faster on business days. Email is ideal for payout queries, submitting ID documents, or when you need written confirmation of a decision. Our team keeps records of every interaction to ensure consistency and follow-through.

Phone support and callback options

If you prefer to speak by phone, ask for a callback via live chat or email. Availability varies by region, but requests are handled quickly — we’ll schedule a time that suits you and a specialist will call to resolve complex account or transaction issues.

Fast answers in the Help Center

Before contacting support, try the Help Center for quick fixes and clear how-tos. You’ll find FAQs covering deposits, withdrawals, verification, bonus terms, and device compatibility with Pragmatic Play titles. The Help Center is searchable and designed to resolve common questions immediately, so you can get back to playing with minimum interruption.

Knowledgeable staff who follow through

Our support agents are trained to handle account concerns, payment reconciliation in EUR, and gameplay issues with accuracy and discretion. If a problem needs extra attention, we’ll escalate it to a specialist and keep you updated at every step until it’s resolved. Privacy and security are a priority — sensitive information is handled according to strict procedures.

Quick tip for limited-time offers

Promotions can move fast. If you’re claiming the welcome offer or another limited-time bonus, reach out through live chat first — that’s the fastest way to confirm eligibility and any wagering or activation details so you don’t miss out.

For a broader view of what Lunabet offers, check our full review, and if you ever need help, start with the live chat or send a message to support@lunabet.com — we’re here to make support simple, fast, and reliable.